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Frequently Asked Questions

Welcome to Easy2name's frequently asked questions! Here you'll find answers to the most common questions about our company, ordering process and service. Whether you want to know how to place your order, learn more about the different types of labels we offer, or have questions about delivery and shipping options, we've listed everything to make it as easy as possible for you. Is your question not listed? Then feel free to contact our friendly customer service team, we'll be happy to help!

Questions about the labels

On the Stick on Labels and Easytapes the letters are made smaller the more there are ie Tom King will have a larger size lettering than Charles Gregor Macgregor. On the Stick on labels and Easytapes even 30 small letters are still very readable. On the Transfers we don't recommend more than about 20 letters as they can be hard to see clearly once ironed on if too small. On woven tapes the letters stay the same size but the tape will be longer for a long name.

The stickers stay stuck very well in shoes.

NB: EXCLUDES colourful-iron on labels, see product page for more info. We have sold thousands of iron on tapes over the years, with such a tiny problem rate and many customers come back for more. Variations in irons and applications can make a difference, so here are a few suggestions. We would recommend the following • Ensure your clothes have been pre-washed. • Do not cover the label with a tea towel – iron straight onto the label. • Do not iron the label on to the care label inside the clothing. • Use a little more heat and/or pressure but be careful not to burn the clothing.

Please check out our videos on the relevant pages which we hope will help explain how to apply our labels correctly.

Questions about delivery

Original Stick on Labels, Shoe Label Covers, Easytags and all other products should be despatched within 24 hours BUT if your order includes Woven labels it could take longer.

A woven sample takes 10 days and the full amount takes a further 10 days. A printed satin sample will take around 5 days and another 5 days for the full amount. However company policy is to allow up to 28 days for delivery in case of any errors.

Delivery Costs

Mainland UK & Northern Ireland

Orders up to £25 - *£1.95 (Stickers) or £3.95 (Bottles & Lunchboxes) - Royal Mail 1st Class All Orders over £25* - Free!** - Royal Mail 1st Class

Europe, Guernsey, Jersey and Isle of Man

All orders - £25 to £40 ** - UPS Courier

Basket Total excluding tax & shipping *depending on destination

We currently don't deliver outside the EU. Please note we do not dispatch orders on UK Public Bank Holidays or Weekends.

All orders to an address in the UK are sent first class by Royal Mail it should be with you with 3-5 working days. However Royal Mail can be a little slow sometimes, and it can take up a week. We like to allow two weeks for delivery to ensure your item is definitely lost and not just delayed. Please contact us if you are concerned.

If you haven’t had the e-mail confirmation, then the order wouldn’t have fully completed and come through to us. The most common cause is being timed out of the final payment page. Please contact us, we sometimes have some of the details you entered and can take a card payment over the phone.

Questions about discount codes

If you have also selected a fundraising group, your discount code won’t be accepted, as we can only give away one concession.

Questions about fundraising

Many nurseries and schools have raised funds simply by distributing the order forms. We send the orders direct to the customer and the group receives 20% commission.